Course Information

Introduction

Recovery after a crisis determines how quickly and safely the organisation resumes normal operations. This five-day course teaches practical steps to assess damage, set priorities, restore critical services, and manage stakeholder communications. You will work on realistic scenarios and leave with a usable recovery plan. The focus is on coordination across operations, IT, communications and legal teams.

Objectives

1. Develop a prioritized recovery plan that sequences critical functions, resources and timelines.
2. Conduct rapid damage and business-impact assessments to define recovery scope and resourcing.
3. Lead and coordinate cross-functional recovery teams, handoffs and daily briefings.
4. Execute recovery procedures for IT, facilities and operations, including alternate arrangements and escalation points.
5. Prepare post-incident communications and compliance reports to meet regulatory and stakeholder requirements.

Who Should Attend?

1. Crisis management leads / Incident commanders
2. Business continuity and resilience managers
3. Operations, plant or site managers responsible for restart and safety
4. IT disaster recovery managers and infrastructure leads
5. Corporate communications, public affairs or reputation managers

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.